Shipping Policy

At House of RS (HORS), we strive to deliver your sustainable fashion items in a timely and efficient manner. Please review our shipping policy for details on how your order will be processed, shipped, and delivered.

Shipping Rates:

We offer [Free/Flat-rate] Shipping on all orders over ₹[X amount] within India.
For orders below ₹[X amount], a standard shipping charge of ₹[X] applies.
International shipping rates vary based on the destination and will be calculated at checkout.

Processing Time:

All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has shipped, along with a tracking number to monitor the shipment.

Domestic Shipping:

We ship to all locations within India.
Delivery typically takes 5-7 business days after the order is processed, depending on your location.
Some remote areas may experience longer delivery times.

Shipping Carriers:

We partner with trusted shipping carriers, to ensure your items are delivered safely and on time.

Tracking Your Order:

Once your order has shipped, you will receive an email with a tracking number and a link to track your order online.
You can also track your shipment through our website by entering your tracking number on the [Track My Order] page.

Shipping Delays:

Delivery times are estimates and not guaranteed. Occasionally, unforeseen factors (such as extreme weather, public holidays, or customs clearance) may cause delays.
If your shipment is delayed beyond the estimated delivery time, please contact our customer service team at hello@houseofrs.in for assistance.

Failed Deliveries or Incorrect Addresses:

Please ensure that the shipping address provided is accurate. We are not responsible for any delays or delivery failures due to incorrect or incomplete addresses.
In cases of returned packages due to delivery failure, we will contact you to arrange reshipment. Additional shipping costs may apply.