Return & Exchange Policy

At House of RS, we prioritize customer satisfaction and are committed to ensuring a positive shopping experience. If you are not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Return:

• Items must be unused, unwashed, and in the same condition that you received them.
• The product must be returned with original tags and packaging.
• Returns must be initiated within 10 days of the purchase date.

2. Return Process:

• To initiate a return, please email us at [email protected] with your order number and reason for return.
• Once your return is approved, we will send you a return label or further instructions.
• You are responsible for shipping costs associated with returning the item unless it is a defective or incorrect product.

3. Conditions:

• We reserve the right to refuse a return or exchange if the item shows signs of wear, damage, or alterations not caused by us.
• Only regular-priced items may be refunded. Sale items are final sale.
• Any issues related to defective products or incorrect shipments must be reported within 10 days of receiving the order.

4. Exchange:

If you wish to exchange an item, please follow the return process and place a new order for the desired item. Exchanges are subject to availability.

5. Refund:

Please note that we do not offer refunds on our website; we only provide exchanges. If you’re not completely satisfied with your purchase, you can exchange it for another item following our exchange policy. Thank you for your understanding!

6. Cancellation:

Orders cannot be canceled once they have been processed or shipped. Please contact us as soon as possible if you need to cancel your order.