FAQ
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faq
Q: Who is House of RS (HORS)?

A: House of RS (HORS) is India’s first sustainable streetwear brand. We create eco-friendly garments by recycling plastic bottles into high-quality fabrics, promoting fashion that is both stylish and sustainable.

Q: How are your garments made?

A: Our garments are made from recycled plastic bottles, bamboo fabric, and organic cotton. We convert the bottles into fabric through an eco-friendly process that significantly reduces environmental impact, ensuring that fashion can be both responsible and trendy.

Q: How do I place an order?

A: You can browse our collections and add items to your cart. Once you’ve selected your items, proceed to checkout and follow the steps to complete your purchase. You’ll receive an email confirmation once your order is placed.

Q: What payment methods do you accept?

A: We accept major credit and debit cards, UPI, and COD. All transactions are secure and encrypted for your protection.

Q: Do you ship internationally?

A: Yes, we ship internationally for that you have to mail us for special orders. Shipping costs and delivery times vary depending on your location. For more details, please refer to our Shipping Policy.

Q: What is your return and exchange policy?

A: If you’re not satisfied with your purchase, you can return or exchange items within 10 days of receipt, as long as the products are unused and in their original packaging. For full details, see our Return and Exchange Policy.

Q: Are your products eco-friendly?

A: Yes! Sustainability is at the heart of what we do. Our fabrics are made from recycled materials, and we use environmentally responsible processes in production. We’re committed to reducing waste and promoting a greener future for fashion.

Q: How do I track my order?

A: Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package’s progress on our website or through the shipping carrier’s website.

Q: How do I care for my House of RS clothing?

A: We recommend machine washing your garments in cold water and hanging them to dry. Avoid using harsh chemicals or bleach to maintain the quality of the fabric. For more care instructions, refer to the label inside each garment.

Q: How can I contact customer support?

A: For any inquiries or assistance, you can email us at hello@houseofrs.in or call us at 8007070756 we are happy to help!

Q: Do you offer custom or corporate orders?

A: Yes, we provide custom orders and sustainable clothing solutions for businesses as part of their Corporate Social Responsibility (CSR) activities. Please contact us at hello@houseofrs.in for more information.

Q: How do I stay updated on new collections and offers?

A: You can sign up for our newsletter at the bottom of our website to receive the latest updates, special offers, and news on upcoming collections.